Product notes are used for communication with the seller through the customer portal.   

Sending Product Notes from the Portal

1. Navigate to My Orders.
2. Click on a current order or current estimate.
   
   
   
3. This will direct you to the Order/Estimate view page. Click Add a Note.
   
   
4. Type in your note. Click Save.
   
   
   
5. Your note will appear under Product Notes.