I pay for a service I should be able to talk to a person when I have an issue.
I understand there are times when phone support is desirable. In fact, there are times when we do reach out over the phone. However, 99% of our issues are quickly resolved without needing to tie up our customers in such a manner. One of the great advantages of a cloud solution like CoreBridge is that we have access to your system just like you!
We continually review the support we offer, and every month or two ask ourselves about the idea of phone support. It would not surprise me if we offered a premium support tier in 2017 that would include phone support. But I don't see it being a standard because it costs much more to offer and we really try to keep our costs down to offer the lowest prices possible for our customers. If you would be interested in a premium support package with phone support, I would like to add your name to a list for management to discuss this option with.
We hear you! We'd like to be available to help quickly with small issues, which is why we're still working on getting our Support process structured to where we can open Chat functionality back up.
We have plans in the near future to allow our customers to be able to start a chat with a Support member and have their small questions answered quickly without the need for waiting for an email.
You can look for this in a future release!
Just wanted to inform you that CoreBridge Support Chat is available again!
We apologize for the wait due to a switch in providers, but you should be able to see this capability within the Support Portal. Please note that you will need to be logged into the Support Portal in order to Chat with an agent.