How Do I Submit a New Feature Request?

Overview

Do you have an idea for a new feature or maybe a change to existing feature in CoreBridge? This article will help you understand how we decide on feature requests and ultimately how you can submit your own idea. 



How We Decide On New Features 

We want to hear your ideas, they help us build and improve CoreBridge so that it is a product you love to use and can't imagine being without. To make CoreBridge awesome, it sometimes means not working on one thing so that we can work on something else that will add greater value. Deciding on what is most important and adds the most value for everyone isn't easy.


Here's a basic overview of how we do it:

  • Review ideas submitted to our support inbox and tickets from the customer portal. This helps us to identify features that are requested most often, look for common threads, similarities, etc. which help to establish which features are most important to focus on. 
  • Review customer and vendor communication that we receive via email, tradeshows, public discussion boards, training sessions that raise common themes and excellent ideas to the team. 
  • We have an internal development tool that we use to track all the feature requests and changes. We use this tool to facilitate discussion about the features among the team so we can decide on the next steps for a given request. 
  • Members within the various teams at CoreBridge meet regularly to discuss the overall direction of CoreBridge and decide on which features will help move us in the right direction. 

The decision process is one that we take very seriously. We want to be careful to add the right features to CoreBridge so it is a product that you love to use.



Submitting A New Feature Request

Are you ready to submit your idea? If so, follow the steps below:

  1. Email support@corebridge.net or create a new support ticket.
  2. When you submit your request please include any relevant details about your idea.

It greatly helps if you can:
  • Include a summary of your feature request and why you think it would be a great addition. 
  • Include a bulleted list of steps outlining how the feature would work or the change that you would like to see to an existing feature.
  • Include any mockups, screenshots, or other images that may help express or clarify your idea. 

  

How Will I Know If My Feature is Added?

Once submitted, our support representatives will review and respond back to you to confirm receipt of the idea. They may also ask some additional questions to help clarify things. 


When CoreBridge is updated you will be notified during your first login to the system after the update. Our release notes for the update are available on our customer support website, please see the section labeled Release Notes for a full listing of every update along with details on the changes, new features, and issues that were included.


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