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Customer Product Notes

 Does anyone know if once you put a Product note for a customer, will the customer receive a notification to view their portal? 




Ahh got it. Guess in those cases we would need to send a separate email. 


Thank you Cheryl.


-Christina 

Christina,


We set up an alert when a customer sends a note, but when I answer the note, I was wondering how they know I answered them. I asked a trainer and she told me that they can only see the note if they go to their portal. 


Seems odd but that is the only answer I got.


Cheryl

Hi Cheryl,


 No I did not, do you know?


-Christina 

Christina,


Did you ever get an answer for this?


Cheryl

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