The Production Module is composed of multiple queues that separate each job based on their current status. Each queue contains only tasks with relevant statuses for that particular queue, allowing the user to focus on the most important tasks. This reduces clutter, helps users locate their jobs faster, and allows them to clear a queue as they complete the work.
Products vs. Orders
Products, not orders, are listed in the queues. This means that if a particular order has four different products associated with it, each one of those products will show up as a different line item in the queue. This allows each product to move independently of the other products in the order. If one of those items is held up for some reason, it won’t prevent the other products from advancing through the workflow.
Products are identified by:
(A) An Order Number—which is the same for all four products.
(B) An individual Index Number—which appears as the line item of that product and shows the total line items in that order (example: 1/4, 2/4, etc.)
Filtering options are available in every queue, allowing users to search for products that fit a set of criteria. Production employees can sort jobs associated with a specific machine or a particular material to conserve time and drastically reduce waste by completing those tasks altogether.
Once a product is completed the user changes the status to BUILT. If email notifications are turned on, this will automatically send an email to the customer notifying them of the update. This also moves the product from the Work In Progress (WIP) queue to one of the four BUILT queues:
- Awaiting Customer Pickup
- Awaiting Installation
- Awaiting Delivery
- Awaiting Shipping
Employees responsible for each of those areas are alerted to new items in their queue and can take the appropriate action to complete them. Once the product has been picked up, delivered, shipped or installed, the product status will need to be updated by either a production employee or a sales employee. If email notifications are turned on, this action automatically sends an email to the customer, notifying them of the update. This also removes the product from the respective queue and notifies the sales department, so that a payment can be collected if applicable.