You have the option to void an entire order all at once, or to void individual product lines within an order. The different methods of voiding give you some flexibility when managing your order.

Voiding an Order

1. Navigate to the order that you are wanting to void.
2. On the left hand side of the screen, click on Void Order.
   
   

   

   
   
   
3. You will be prompted to enter a reason for voiding the order.
   
       Note:  This will void the entire order. The order can be cloned after being voided. Cloning will generate a new invoice number.
   
   

   

Voiding a Product

1. Navigate to the order that you are wanting to void.
2. Using the Product Status Dropdown you can choose to void an individual void an individual Product on an order.
   
   NOTE:  Voiding Product Lines will remove this product from showing on the invoice. Voiding individual Product Lines will also remove the price. The only way to recover pricing after voiding a product line is to clone the order.
   
   IMPORTANT NOTE:  IF AN ORDER HAS ONLY 1 PRODUCT, VOIDING THIS PRODUCT WILL ALSO VOID THE ORDER.