CoreBridge provides flexibility when managing orders by allowing you to void either the entire Order or only specific Line Items within it.
Table of Contents
Voiding an Order
1. Navigate to the Order that you would like to void.
2. Click Void Order.
Note: Any existing payments on the order must be refunded before the Order can be voided.
3. You will be prompted to enter a reason for Voiding the Order.
Note: This will Void the entire Order. The Order can be cloned after being Voided. Cloning will generate a new Invoice Number.
Voiding a Product
1. Navigate to the Order containing the Product you wish to Void.
2. Using the Product Status Dropdown you can choose Voided on an individual Product.Note: Voiding individual Product Lines will remove this Product from showing on the Invoice. Voiding individual Product Lines will also remove the price. The only way to recover pricing after voiding a Product Line is to Clone the Order. For more information on how to Clone, please see Cloning Estimates or Orders.
Note: If an Order has only one product, voiding this Product will also Void the Order.
