Personalized Email Addresses allow you to define, on a user-by-user basis, which reply-to email address should be used when messages are sent from CoreBridge. This feature gives users the flexibility to send emails directly from the system while displaying their individual email addresses rather than a generic system address.


This functionality includes a two-step verification process to ensure accuracy and security. If both checks pass, the reply-to field will display the user’s assigned email address. If either check fails, the system will default to the primary email address configured in your CoreBridge settings.


Note:  Before you can use this functionality, you must have configured your custom outgoing email domain as outlined in the Custom Outgoing Email Domain article.


Enabling Personalized Email Addresses 


Navigate to Management Module / Global Settings / Domain / Email Settings. 

1. Enter the Outgoing Email Domain.

2. Update DNS records.

Note: For more information, please see Modifying your Domain's DNS to support a Custom Outgoing Email Domain.

3. Click Start Authentication.

Note: CoreBridge will notify you once the settings are active.



4. Navigate to Management Module / Users / Select User / User Information.
5. Check the box labeled Use in Customer Communication and click the Save All User Settings button.
Note: This option will be greyed out until authenticated.


 

Repeat steps 4 and 5 for each user that you want to enable Personalized Email Addresses for. Once activated, any email sent by this user will use their Company Email address listed in their User Information as the outgoing email address on the email.