Overview

This article covers the steps to import your Order History list from Cyrious into CoreBridge. Of note, you only need to follow the instructions for Cyrious SMS or Cyrious Control based on which version of the Cyrious software you have.


***If you are on a cloud version of Cyrious, please reach out to Cyrious support directly to obtain this file.


Saving your Cyrious SMS Order Data

  1. All users must save their work and close out of Cyrious SMS.
     
  2. Log into the Cyrious SMS server computer to shut down the Cyrious SSLIP. This is done by right-clicking the SSLIP icon in the taskbar and choosing Shutdown.

  3. Locate the Cyrious SMS Data folder. 
    • For 64-bit Windows the default path is C:\Program Files (x86)\Cyrious\SMS\
    • For 32-bit Windows the default path is C:\Program Files\Cyrious\SMS\
       
  4. Right-click on the Data folder and choose to Send to > Compressed (zipped) folder.
    Note: Please ensure that the .zip file contains all of the files in the Data folder.

  5. Rename the zipped folder to include the CoreBridge URL as this is how CoreBridge will identify your location.
    i.e., MySignBusiness Cyrious SMS Data.zip

  6. You may now start the Cyrious SSLIP program. After which all users can reopen Cyrious SMS.


Saving your Cyrious Control Order Data

  1. Log into the Cyrious Control server computer then log into Control as an administrator level user.

  2. Navigate to the Setup > System Setup > Backup Options section and note the File Path:  location and File Name.
     
  3. Within Control, click on File > Backup Database.
     
  4. Navigate to the File Path: location from the Backup Options section.
     
  5. Rename the newly created backup file (*.bak) to include your CoreBridge URL as shown below.
    i.e. MySignBusiness Cyrious Control Data.bak.
     
  6. Right-click on the *.bak file and choose to Send to > Compressed (zipped) folder.
     
  7. You may now start the Cyrious SSLIP program. After which all users can reopen Cyrious SMS.



Preparing the data for Import into CoreBridge

After you have successfully located the files from Cyrious you should upload them to  https://corebridge.sharefile.com. Our team will extract the data to import it into CoreBridge.


Import Assistance

If you require any assistance with formatting and/or importing your customer data into CoreBridge, please reach out to our support department by emailing support@corebridge.net.