Overview


The Muira M010 Card Reader is a P2Pe card reader that is capable of processing credit card using (a) chip cards (b) magstripe cards, and (c) manually keyed entry of credit card numbers. This article will cover the installation, activation, usage and basic troubleshooting of using this card reader. For more information on credit card processing, please see the article How to Process Credit Cards Using a EMV Chip Terminal.



Table of Contents



Requirements

  1. You have completed the sign up of a Merchant Account with Complete Merchant Solutions (CMS).
  2. You have obtained a Muira M010 EMV Card Reader (terminal) from CMS.
  3. You are using a computer with a Windows 7 or later operating system. The Mac operating system is not supported.
  4. You are using Google Chrome or Firefox, other browsers are not supported.



Buttons and Functions



Installing the CMS Terminal Integration Service

The Muira M010 EMV Card Reader requires the installation of the CMS Terminal Integration Service provided by CMS.
 

  1. Click on this link to download a copy of the software to your computer.

  2. Locate the downloaded file CMSTerminalIntegrationServiceInstaller and double-click the file to run the installer.

  3. The install of the software will begin, click Next.

  4. Click Next to accept the default destination folder where the software will be installed.


  5. Click Install to initiate the installation of the software.

  6. Once the software has been successfully installed, click Finish.



Connecting the Muira M010 Reader

  1. When you receive the card reader from CMS it will be enclosed in a small box, the contents of which are:
    • Muira Systems M010 Card Reader
    • A to Micro B USB cable, 1 meter (39") length.
      Note: You can purchase longer length cables if needed from Best BuyOffice Depot, Amazon, etc.

  2. Open the box and set the reader aside.

  3. Locate the USB cable and plug the Micro B (smallest) connector end of the USB cable into the reader.
    Note:  Check that the cable is inserted in the proper way to avoid damaging the reader. Verify the cable is firmly connected.
  4. Plug the A (largest) connector end of the USB cable into your computer.

  5. The reader should turn on automatically once the battery has reached sufficient charge. This may take a few minutes.

  6. After the reader is turned on, your computer should automatically recognize the card reader and install the device drivers for it.



Choosing Your Preferred Internet Browser

The Muira M010 can be used with Google Chrome and Firefox, however, the Muira M010 can only use one browser at a time. It is recommended that you pick a single internet browser and stick with using that with CoreBridge and the Muira M010 to avoid having to reconfigure any settings. The next two sections will cover the initial setup with both supported browsers. 


Configuring the Muira M010 for Google Chrome


  1. Log into CoreBridge using the Google Chrome internet browser on the computer where the Muira M010 is currently connected.

  2. Attempt to post a payment to any order with a balance due.

  3. When prompted to select the Payment Type, choose Credit Card (online).

  4. The payment screen will appear, the Chip button may be disabled which is denoted by the light gray background. This is normal and expected.

  5. After approximately 15 seconds the Chip button should become active, this is denoted by a darker gray background.
  6. Click on the Chip button, you should see a notification to Continue on Terminal.

  7. The display on the Muira M010 should be prompting you to Insert card or swipe.
  8. Press the red X button on the M010 reader to cancel the payment attempt.

  9. You have now successfully tested the reader with your internet browser and have completed the steps necessary to use the reader during payment entry within CoreBridge. Please close the Order Payment window in CoreBridge if you still have the browser window open.




Configuring the Muira M010 for Firefox


  1. The first time you wish to use the Muira M010 with Firefox, you will need to import a security certificate into Firefox. To complete this, click on the Settings menu in Firefox and choose Options.





  2. In the Advanced Menu, click Certificates then click View Certificates.



  3. Click on Authorities and then click the Import... button.



  4. Navigate to your Local Disk (C:) and open the folder named CMS Online.

  5. Select the ca.crt in the CMS Terminal Integration Service folder and click Open.

  6. Check the three boxes to trust the certificate and click OK.



  7. Once imported, a certificate named CMS CA Cert will be shown in the Certificate Manager.



  8. Log into CoreBridge using the Firefox internet browser on the computer where the Muira M010 is currently connected.

  9. Attempt to post a payment to any order with a balance due.

  10. When prompted to select the Payment Type, choose Credit Card (online).

  11. The payment screen will appear, the Chip button may be disabled which is denoted by the light gray background. This is normal and expected.

  12. After approximately 15 seconds the Chip button should become active, this is denoted by a darker gray background.


  13. Click on the Chip button, you should see a notification to Continue on Terminal.

  14. The display on the Muira M010 should be prompting you to Insert card or swipe.
  15. Press the red X button on the M010 reader to cancel the payment attempt.

  16. You have now successfully tested the reader with your internet browser and have completed the steps necessary to use the reader during payment entry within CoreBridge. Please close the Order Payment window in CoreBridge if you still have the browser window open.



Using the Muira M010 within CoreBridge

  1. Log into CoreBridge using your preferred supported internet browser (Google Chrome or Firefox).

  2. Within CoreBridge, attempt to post a payment to an order with a balance due.

  3. The payment screen will appear, please input your desired payment amount.


  4. Click the Chip button when you are ready to process the payment.

    Note:  If the credit card is not a chip-based card you should still click the Chip button, after which simply slide the card through the magstripe reader at the top of the terminal.

  5. A notice will appear on the screen to complete the transaction on the terminal.

  6. Take the customer's credit card and insert it into the bottom of the EMV terminal.
    Note:  Be sure the chip on the card is facing up and the card is rotated so the chip goes into the terminal first. 
    If the card does not include a chip, you may swipe the card through the top of the terminal to avoid manually entering the card number, exp date, etc.
     

  7. Follow the on-screen prompts on the terminal. Once Approved, you may remove the card.

  8. The Total Paid amount will be updated within CoreBridge to reflect the payment you posted.


  9. Congratulations! You have successfully posted a payment using the Muira M010 reader. 




Troubleshooting



Accessories


Stands

While there are many stands (aka cradles) for credit card readers, the one below is the most commonly utilized.