This article explains how to process a negative payment in QuickBooks when using Summary Sync. 

A negative payment comes from these entries:

  • Refunds
  • Cash adjustment on a Reconciliation

This process will work for QuickBooks Desktop and QuickBooks Online.

Since Summary Sync doesn't create individual customers or transactions in QuickBooks, any refund check will need to be handwritten.


  • A CoreBridge customer has been given a refund. 

  • When a refund appears on the Journal entry in QuickBooks it is posted as a credit to Undeposited Funds. 
  • QuickBooks does not allow negative deposits.

Method 1

  • Edit the journal entry in QuickBooks where the negative payment posted.
  • Change the GL account from  Undeposited Funds to the account you need to use such as a Bank Account or a Petty Cash account.

  • Before
  • After

Method 2

  1. Create a journal entry

    • Debit: Undeposited funds
    • Credit: The bank account the refund was issued on. This could also be your Petty Cash account.

      How to create a journal entry:
    • QuickBooks Desktop: Company > Make General Journal Entries
    • QuickBooks  Online: Plus Symbol > Journal Entry

  2. Save the journal entry

  3. Make a $0.00 deposit by selecting both the positive and negative amounts.

    Line 1 is the $<100.00> from CoreBridge.
    Line 2 is the debit from the journal entry