The Overrides Tab on the Order View page allows certain users to override Order validation settings, Product Statuses, and Payments. Override abilities are based on permission settings for users, as set in the Management Module.
Example: If you set your Ordering Rules to require a deposit on all Orders, only users with permission can override this requirement.
Table of Contents
- Accessing Order Override
- Order Validation
- Product Status
- Payments
- Setting Order Restriction Access Rights
Accessing Order Override
Navigate to Sales Module / Orders and select the appropriate Order.
1. Click on the Override Tab.
Note: For Users without Override permissions the Override tab will appear blank.
Order Validation
This allows you to remove any restrictions to Product Statuses for the life of the Order.
1. Check the box to override validation restrictions.
2. Enter a reason for the override.
3. Click Submit Override.
Product Status
This allows you to move a Product back in the work flow.
Example: If a Product doesn't pass quality review and has to move back into WIP : In Production.
1. Select a new Status from the dropdown menu.
2. Click Submit Override.
Payments
Under Payments you have several options.
a. Edit a Payment allows you to make changes to a previously entered Payment.
b.Edit Refund button takes you to the Refund Screen.
c. Edit a previously entered Refund.
d. Remove Payment allows you to remove a Payment that has insufficient funds or has been rejected.
Setting Order Restriction Access Rights
For system administrators looking to update user permissions for this area, navigate to Management / Users and select a specific User.
1. Select the Access Rights tab.
2. To allow, check the boxes for the appropriate permission.
3. Click Save All User Settings.