Overview


The Augusta is a secure EMV chip and magnetic stripe reader that offers users a simple solution to EMV from traditional magnetic stripe readers. This article will cover the installation, activation, usage and basic troubleshooting of using this card reader. For more information on credit card processing, please see the article How to Process Credit Cards Using a EMV Chip Terminal.



Table of Contents



Requirements

  1. You have completed the sign up of a Merchant Account with Complete Merchant Solutions (CMS).
  2. You have obtained a ID Tech Augusta EMV Card Reader (terminal) from CMS. 
  3. Must use a PC or Mac running Windows operating system (Windows 7 or later). Cannot be used with Mac OS. 
  4. You are using Google Chrome or Firefox, other browsers are not supported.



Buttons and Functions



Installing the CMS Terminal Integration Service

The ID Tech Augusta EMV Card Reader requires the installation of the CMS Terminal Integration Service provided by CMS. If you wish to use Firefox as your preferred browser please follow the additional steps below.
 

  1. Click on this link to download a copy of the software to your computer.

  2. Locate the downloaded file CMSTerminalIntegrationServiceInstaller and double-click the file to run the installer.

  3. The install of the software will begin, click Next.

  4. Click Next to accept the default destination folder where the software will be installed.

  5. Click Install to initiate the installation of the software.

  6. Once the software has been successfully installed, click Finish.




Connecting the ID Tech Augusta Reader

  1. When you receive the card reader from CMS it will be enclosed in a small box, the contents of which are:
    • ID Tech Augusta Card Reader
    • Velcro Tabs for mounting

  2. Remove the Augusta Reader from the box an plug the USB into your computer.

  3. A small blue light will appear briefly on the top of the reader, confirming that it is connected

  4. After the reader is turned on, your computer should automatically recognize the card reader and install the device drivers for it.



Choosing Your Preferred Internet Browser


The ID Tech Augusta can be used with Google Chrome and or Firefox. It is recommended that you pick a single internet browser and stick with using that with CoreBridge and the ID Tech Augusta to avoid having any configuration issues. The next two sections will cover the initial setup with both supported browsers. 


Configuring the ID Tech Augusta for Chrome


  1. Log into CoreBridge using the Google Chrome internet browser on the computer where the ID Tech Augusta is currently connected.

  2. Attempt to post a payment to any order with a balance due.

  3. When prompted to select the Payment Type, choose Credit Card (online).




  4. The first time that you access the plugin with the Augusta you will be prompted to select a Serial Number. The Serial Number can be located on the bottom of the Augusta. You should only see Serial Numbers for readers that have been sent to your location for use.




  5. The payment screen will then appear, the Chip button may be disabled which is denoted by the light gray background. This is normal and expected.

    Note: If using a different terminal with the same computer, use the button pictured here to disconnect the current terminal and connect a different terminal. Note that unpairing the device will clear the browser cookies. Once the terminal is unpaired, the user will again be prompted to select a serial number. After selecting the serial number, you may need to close and reopen Slyce plug-in to get the terminal to connect. See step 4 above.


  6.  After approximately 15 seconds the Chip button should become active, this is denoted by a darker gray background.



  7. Click on the Chip button, you should see a notification to Continue on Terminal.



  8. The ID Tech Augusta EMV slot will begin to blink when it is time to insert the card, turn solid during the transaction, then blink when it is time to remove the card. There is also a buzzer that will indicate when to remove the card.


  9. You will then be presented with an approval screen and the option to email the receipt to the client. If you choose to either send the email or not you will then have to exit the order payment screen.



  10. If you choose to email a receipt or not, you will then have to exit the order payment screen.



Configuring the ID Tech Augusta for Firefox

 

If you wish to use Firefox you will need to take a few additional steps before setup is complete.


  1. The first time you wish to use the ID Tech Augusta with Firefox, you will need to import a security certificate into Firefox. To complete this, click on the Settings menu in Firefox and choose Options.



  2. In the Advanced Menu, click Privacy & Security, scroll to the bottom and then click View Certificates.



  3. Click on Authorities and then click the Import... button.



  4. Navigate to your Local Disk (C:) and open the folder named CMS Online.




  5. Select the ca.crt in the CMS Terminal Integration Service folder and click Open.






  6. Check the two boxes to trust the certificate and click OK.




  7. Once imported, a certificate named CMS Online will be shown in the Certificate Manager.



  8. Log into CoreBridge using the Firefox internet browser on the computer where the Muira M010 is currently connected.

  9. Attempt to post a payment to any order with a balance due.

  10. When prompted to select the Payment Type, choose Credit Card (online).




  11. The first time that you access the plugin with the Augusta you will be prompted to select a Serial Number. The Serial Number can be located on the bottom of the Augusta. You should only see Serial Numbers for readers that have been sent to your location for use.




  12. The payment screen will then appear, the Chip button may be disabled which is denoted by the light gray background. This is normal and expected.

    Note: If using a different terminal with the same computer, use the button pictured here to disconnect the current terminal and connect a different terminal. Note that unpairing the device will clear the browser cookies. Once the terminal is unpaired, the user will again be prompted to select a serial number. After selecting the serial number, you may need to close and reopen Slyce plug-in to get the terminal to connect. See step 11 above.


  13.  After approximately 15 seconds the Chip button should become active, this is denoted by a darker gray background.



  14. Click on the Chip button, you should see a notification to Continue on Terminal.



  15. The ID Tech Augusta EMV slot will begin to blink when it is time to insert the card, turn solid during the transaction, then blink when it is time to remove the card. There is also a buzzer that will indicate when to remove the card.

  16. You will then be presented with an approval screen and the option to email the receipt to the client. If you choose to either send the email or not you will then have to exit the order payment screen.



  17. If you choose to email a receipt or not, you will then have to exit the order payment screen.




Using the ID Tech Augusta within CoreBridge


  1. Log into CoreBridge using your preferred supported internet browser (Google Chrome or Firefox).

  2. Within CoreBridge, attempt to post a payment to an order with a balance due.

  3. The payment screen will appear, please input your desired payment amount.



  4. Click the Chip button when you are ready to process the payment.

    Note:  If the credit card is not a chip-based card you should still click the Chip button, after which simply slide the card through the magstripe reader on the side of the terminal. 



  5. A notice will appear on the screen to complete the transaction on the terminal.



  6. Take the customer's credit card and insert it into the bottom of the EMV terminal.

    Note:  Be sure the chip on the card is facing down and the card is rotated so the chip goes into the terminal facing the direction indicated on the terminal.
    If the card does not include a chip, you may swipe the card through the top of the terminal to avoid manually entering the card number, exp date, etc.

  7. The ID Tech Augusta EMV slot will begin to blink when it is time to insert the card, turn solid during the transaction, then blink when it is time to remove the card. There is also a buzzer that will indicate when to remove the card.

  8. The Total Paid amount will be updated within CoreBridge to reflect the payment you posted.

  9. Congratulations! You have successfully posted a payment using the ID Tech Augusta reader. 




Troubleshooting