When a Customer’s check is returned due to non-sufficient funds (NSF), the payment must be removed from CoreBridge to keep financial records accurate. Removing the NSF check ensures the Order reflects the correct balance due and allows you to reapply payment once the issue is resolved.

Navigate to the Sales Module / Orders.

1. Select the corresponding Order.

2. Click the Overrides tab.
Note: If the Overrides tab is blank, your current permissions do not include removing non-sufficient funds checks. Please contact your System Administrator if you need access.

3. Click Payments.

4. Click Remove Check.

5. Click Reverse Payment on the appropriate check.

6. Enter a Reason For Reversing.

7. Click Reverse Payment.

8. The payment will be reversed. The amount of the reversed check will now show as due.