When you need assistance, the fastest way to get help is by submitting a support ticket through the CoreBridge Support Site. Submitting a ticket ensures your request is tracked, prioritized, and directed to the right team member. This article walks you through the steps to create a ticket so you can receive timely support.

There are two methods for submitting a ticket to CoreBridge Support:

1.  Hover over the question mark at the top right of any page within the CoreBridge system.

2. Click on the CoreBridge Support Site link.

Or, navigate to support.corebridge.net.

Either option will take you to the Learning & Support page. 

3. Click on the + New support ticket link. 

On this page, fill in the fields with as much information as possible.

Note: Fields marked with a red asterisk are required.

a.  Your email address.

b. Brief subject that helps identify what your question is about.

c. Provide a clear, detailed description of your issue so Support can assist you as quickly as possible.

d. Attach a screenshot or other files as needed. 

e. Enter the URL of the page where your question occurs. 

f. Click Submit.  

Note: After submitting, you will receive a confirmation email and a Support agent will contact you shortly. You can also click the Check ticket status link in the upper right corner of the support page at any time.