Training for accounting agents


Accounting Agent Prerequisites

  • Their own test CoreBridge system with data
    • If use doesn't have their own test system, see Jon H
    • Create several of each type of records: customers, orders, payments, bad debt, in-store credit, etc.
  • QuickBooks Desktop on remote server
    • User will be provided an account on the remote server. See Jon H
  • QuickBooks Online developer account
  • Xero developer account
  1. Learn about accounting articles

    1. Accounting Module
    2. Internal
  2. Learn about reconciliations

    1. Lump Sync
    2. Full Sync
  3. Running a Reconciliation How-to Q&A meeting

  4. Review articles about the installation and setup of the sync tool

    1. Full Sync and Lump Sync use different settings
    2. Microsoft.net
  5. Learn how to lock a specific sync type in add-ons

  6. Perform setup and sync for each export type for your own learning. Each export type should use it's own company.

    1. QB Desktop Lump Sync
    2. QB Desktop IIF export (use same company as Lump Sync)
    3. QB Desktop Full Sync

    4. QBO Lump Sync
    5. QBO Full Sync

    6. Xero Full Sync
    7. Xero Lump Sync
  7. Lump Sync - make a deposit with payments from 3 different reconciliations

  8. Perform QB Desktop Full Sync with line item tax

    1. Follow setup instructions
  9. Learn about the accounting tickets and canned responses

    1. Sync ticket templates
    2. All Sync canned response folders
  10. Learn to run a Lump Sync meeting

    1. Shadow trainer on Lump Sync meetings
    2. Run Lump Sync meetings using script / trainer on meeting
    3. Run Lump Sync meetings using script / trainer not on meeting
    4. Agent runs Lump Sync meetings alone
  11. Learn how to find CoreBridge ID numbers

  12. Learn how to set and clear maps

  13. Learn about bank feeds

    1. What is a bank feed?
    2. Matching - Full Sync
      1. one check per deposit
      2. multiple checks per deposit
      3. manual check deposit
      4. electronic check deposit
      5. cc deposit
    3. Lump Sync
    4. Full Sync
  14. Learn to run an A1 sync meeting

    1. A1 Process and Script
    2. Get familiar with the process
    3. Get familiar with the questions and how they determine the sync type to assign to a customer's system
  15. Accounting ticket review guidelines

    1. Sync ticket - initial meeting has happened

      1. Follow up after 7 days of no response
      2. Once 30 days or the 4th followup happens, whichever is last, the ticket can be closed
      3. If the only thing left is the sync meeting, follow up at least 2 additional times
    2. Sync ticket - initial meeting has not happened

      1. The initial meeting is needed to start the sync process so we want to be more aggressive than we are after the meeting happens.
      2. Follow up after 2 days of no response
      3. Once 5th followup happens, the ticket can be closed
    3. Non-sync ticket

      1. Follow up after 2-3 days of no response
      2. Once 2nd followup happens, the ticket can be closed.
  16. Process accounting tickets

    1. Lump first
    2. Full a bit later
  17. Perform the sync setup for a customer

    1. QB Desktop Lump Sync
    2. QB Desktop IIF export
    3. QB Desktop Full Sync
    4. QBO Lump Sync
    5. QBO Full Sync
    6. Xero Full Sync
    7. Xero Lump Sync
  18. Learn how to perform a review prior to a sync meeting

    1. Request COA using canned response
    2. Review accounts. Highlight issues in yellow and return spreadsheet to customer.
    3. If they are using account numbers in QB and not in CB, or there are numbers in CB but not in QB, let them know. If they are OK with having some accounts with numbers and some without numbers that's fine but we do want to let them know.
    4. Be sure they have met the sync requirements before sending the meeting link. If not let them know that once the requirements have been met you can send them a scheduling link. Be sure keep those tickets in First Sync status with the rest. When you are doing follow up on those, check to see if they finally met the meeting requirements. They probably will but won't remember to tell you.
  19. Sync review: QB Desktop Lump

    1. Undeposited Funds account must be noted as "UNDEPOSIT" or something similar in the EXTRA column. If not, it will need to be addressed prior to syncing so that payments will be able to be deposited. If you let the sync create the account it won't be the built-in account. The best fix is to delete the wrong account in QuickBooks and manually make it appear. Before deleting the account you must run a register to confirm the account has no activity. If it has activity don't delete it, just let the customer know it can't be the one that matches CoreBridge. Once you make it manually appear you can then match it to CoreBridge.

    2. If Lump Tax Agencies option is selected, be sure that the account in CB is matched to an account in QB. We don't want to let the sync create a new account named "Lump Tax Agencies" if there is a specific account to match to. Even if there is no account in QB to match to, be sure that the customer wants to use the name we default to.
  20. Sync review: QBO Lump

    1. Undeposited Funds account must be Detail Type "Undeposited Funds". If not, it will need to be addressed prior to syncing so that payments will be able to be deposited.

    2. If Lump Tax Agencies option is selected, be sure that the account in CB is matched to an account in QB. We don't want to let the sync create a new account named "Lump Tax Agencies" if there is a specific account to match to. Even if there is no account in QB to match to, be sure that the customer wants to use the name we default to.
  21. Sync review: QB Desktop Full

    1. Undeposited Funds - If the account doesn't exist, or it isn't noted as "UNDEPOSIT" or something similar in the EXTRA column, it doesn't matter. The sync will create a new account. However, the sync doesn't create the built-in account. But, once payments start to sync the built-in account is displayed and used so they can record deposits. 
    2. Use the setup instructions to complete the review in addition to reviewing the COA.
    3. Accounts Receivable - be sure it matches the requirements
    4. Other Accounts
      1. Bank accounts - let them know if there is no bank account or no petty cash account. A petty cash account isn't a requirement but if they record a cash payment in CoreBridge they will probably need a petty cash account in QB
      2. Bad debt - you can ignore this because the sync will create it's own new account. If you choose to match their existing account when setting up the sync tool, be sure it's the required account type.
      3. Remaining accounts - don't need to worry about these. The sync will create them
  22. Sync review: QBO Full

    1. Undeposited Funds - 
    2. Use the setup instructions to complete the review in addition to reviewing the COA.
    3. Confirm and Select Accounts in CoreBridge
      1. Confirm these have been set. If not you can set them on the meeting. Be sure to note the specific accounts to be used so that you don't have to look for the during the meeting
      2. If they have been set, be sure they are correct. If not highlight them. 
    4. In-Store Credit
      1. Remind the customer to review the item after the sync finishes. We recommend associating the item with an EXPENSE account so it doesn't affect income in QB when they are comparing numbers between CB and QB
      2. The setting needs to be enabled
  23. Sync review: Xero Full

  24. Sync review: Xero Lump

  25. Sync review: QB Desktop MAC/IIF

  26. Running a Full Sync meeting

    1. Hard fail on Sync Vendors: manually add the missing agency type to QuickBooks
  27. Sync error follow-up

  28. First Sync ticket follow-up