Change requests can be made using the customer portal. These change requests are available for estimates in Awaiting Customer Action status and orders in Awaiting Proof Approval status.  

NOTE:  Change requests can only be added to jobs in Action Required status. Please reference the Product Notes article for information on how to send notes through the portal.  

Making an estimate change request

1. Navigate to My Orders.
2. Scroll to the Current Estimates section.
   • (A) Estimates will show Action Required 
   • (B) Estimates will show None
3. Click on an estimate requiring action.
   
   
   
4. This will direct you to the Estimate View page. Click +Add Change Request.
   
   
   
5. Type in your change request. Click Add Change Request.
   
   
   
6. A confirmation window will appear. Click Ok.
   
   
   

Making a proof change request 

1. Navigate to My Orders.

2. Select an order in Action Required status.
   
   

   
   

3. This will direct you to the Order View page. Click +Add Change Request.
   
   
   

   
   
   
   

4. Type in your change request notes. Click Add Change Request.
   
   

   
   

5. A confirmation window will appear. Click Ok.